“ I would suggest that you buy an external keyboard and attach it to your computer. Here, the representative could use this phrase in the following way: Can you hold for 2 to 3 minutes while I contact a co-worker who would be better equipped to answer your question?” Phrases for Advising a CustomerĬ: “I just spilled water on my keyboard. I’m going to do everything I can to get this resolved as soon as possible. “I appreciate your patience in this matter.
“I understand how frustrating that can be-let’s see how we can work this out.” “I apologize for the inconvenience, and I assure you I’ll do everything I can to help you. What I can do right away is consult my colleague about your problem. “I understand that you’ve been waiting for a long time and need to have this issue addressed. “I understand that this has been inconvenient for you, and I apologize for the wait.”
I’m going to do everything I can to get this resolved as soon as possible.Īt this point, the call center representative could use any of the following combinations of phrases:.I appreciate your patience in this matter.I understand how frustrating that can be-let’s see how we can work this out.I apologize for the inconvenience, and I assure you I’ll do everything I can to help you.I understand that this has been inconvenient for you.I followed all of your prompts to talk to you and now you’re telling me that you won’t help me?” You have to transfer me? I’ve been on hold for the last 30 minutes. In these next few sections, we’ll start with a question or complaint from the Caller (“C”) and then learn phrases you can use to help them.Ĭ: “Really. (Download) Phrases for Dealing with an Angry Customer
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You may already have a lot of the English language you need to handle everyday business conversations, customer complaints or even sales situations.īut today, you’ll learn how to use over 27 call center English phrases to help and connect with customers.
J27+ English Phrases Call Center Representatives Can Use Over and Over AgainĪs a call center representative, saying the right words during the call can make customers feel that you empathize with them.īut it can be difficult to know what the right words are in English, especially if English is your second language. "Call Center Girl," which also stars Jessy Mendiola and Enchong Dee, is expected to hit cinemas later this year.By tracybowens and Elisabeth Cook Last updated: After the acclaimed drama film, the comedienne co-starred in four other movies, including the romance anthology "24/7 In Love." The role is Pokwang's first lead character portrayal since "A Mother's Story," which was released in November 2011. Implied to be a mother, the character appears to brings wit and her somewhat offending humor to work.ĭuring an apparent call from a customer, she says, "Are you sad, feeling lonely? Still single because you're fat?" In a teaser released Friday for the film, Pokwang as her character is seen adjusting to her job in the BPO industry.
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The 43-year-old actress, whose real name is Marietta Subong, plays the title character in the Don Cuaresma-directed movie "Call Center Girl," which is part the 20th anniversary line-up of the ABS-CBN film production outfit. MANILA - After the success of the big-screen drama "A Mother's Story," Pokwang is set to topbill a movie anew, this time as a call center agent in a Star Cinema comedy offering.
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